Frequently asked questions

<p class="font_9">How do I book a motorhome rental?</p>


You can provisionally book your dates and vehicle by email or you can phone our office for further information, to check availability and to make a booking. To confirm a booking you will need to pay a non-refundable booking deposit of £250.00 or full payment if it’s a late booking to secure your chosen dates. The full balance will need to be paid no later than 6-8 weeks before collection. Once the deposit (or full payment) is made, we then begin arranging your hire package and insurance. Unfortunately we can't begin this process until a deposit has been received. As insurance security you will be asked to leave a refundable security deposit of £1000 to £1500 upon collection. This acts as an insurance excess during your hire, and will be refunded provided that the vehicle is returned clean and undamaged as described in our terms and conditions. In the event of an insurance claim the cost of the damage or claim will be deducted from your deposit.




What’s the minimum period I can rent a motor home for?


The minimum rental period is 2 nights (weekend hire) apart from July and August when it is a minimum of 7 night. Shorter high season breaks may be available as last minute deals. All EU hires have a minimum rental period of 7 nights




What day & time can I collect my motor home?


Vehicles are available for collection at 3pm, Monday to Saturday and must be returned by 10am on the last day of hire so we can prepare them for the next customer.

If this doesn’t suit your holiday needs please contact us and we will try to assist you with any special requests or extras.




Where can I view or collect the motor home?


Please call our office if you wish to view a vehicle as it might be out on hire. Viewings take place at our storage depot just outside Manchester. As we are a small company we don't yet have our own premises and so store our vehicles at a secure compound just outside Manchester, this means that there is not always someone from Blue Duck Campers there so please always contact us first, rather than popping along on the off chance we are there.




Who can drive the motorhomes?


Anyone between the ages of 25-70 with 2 years driving experience and a clean licence (6 minor points).

If you have more convictions or have ever had your licence revoked or suspended for any reason please contact us with your details and we’ll certainly try to assist in your motorhome hire.




What type of driving licence do I need?


Anyone with a Category B UK driving licence can drive our motorhomes, check on the rear of our licence and if you have dates alongside category B then you will be allowed to drive our vehicles.




What documents do I need to provide when I collect a vehicle?


Your full driving licence – After 8th June 2015 the paper counterpart became obsolete. As we will require confirmation of your endorsements or lack of we will need to access your online DVLA record. This can be done with the use of your National Insurance number via this link: https://www.gov.uk/view-driving-licence

Once you have logged in, please select the “Share your licence information” option and select “Create a code”. This code is valid for 21 days and must be brought with you on the day of collection or preferably you can email this through to us beforehand.

Two proofs of address for each named driver – These can be utility bills, bank statements or credit card bills, however they do need to be dated within the last 3 months. We will contact you during the booking process with details of our online check in where you can simply upload all the required ID at your leisure




What documents do I need to provide if I am not from the UK?


The full driving licence issued by your country of residence for each named driver.

The international driving licence if you’re driving licence is written in a different language to the one of the renting country for each named driver.

A copy of your UK campsite reservation confirmation.

The passport for each named driver

Two proofs of address for each named driver – These can be utility bills, bank statements or credit card bills, however they do need to be dated within the last 3 months.




How will I know how to use equipment in the motorhome?


All our motor homes have easy to use booklet guide which covers all equipment from oven to heating to TV’s for our customers ease. You will also be given a free, comprehensive demonstration upon collection including how to set up on a campsite.

If you need further assistance please call our local rate number or if it’s a minor problem please use our text facility for a swift response after 9pm. We will give you all the contact details you may need on collection.




Will the motorhome be warm enough to use in the winter?


All our motorhomes are designed for comfortable all year round use. They all have high levels of floor, wall and roof insulation, onboard water tanks to avoid freezing and blown-air/electrical central heating. All have facilities for storing ski’s or snowboards as well as bikes.




What is provided, what should I take?


We provide a range of crockery, cutlery and utensils for you to use along with a range of safety equipment. You will need to provide your own bedding such as pillows and sleeping bags, towels, although these can be provided at an additional cost. We do provide sheets and mattress protectors for all beds.

Make sure you have taken out travel insurance to cover you in the event that you lose or damage any of your personal possessions as we cannot be held responsible for any personal items.

Full inventory;

Kitchenette / Shower Room Essentials

  • Cutlery
  • Glasses
  • Dinner plates
  • Bowls
  • Cups
  • Small plates
  • Cutting knife set
  • Scissors
  • Potato peeler
  • Frying spatula
  • Corkscrew
  • Can opener
  • Cheese Grater
  • Chopping board
  • Saucepans, large, medium and small
  • Frying pan
  • Kettle
  • Toaster
  • Dustpan and brush
  • Toilet chemicals
  • Toilet rolls x 2
  • Gas bottles x 2 (1 x full)
  • Safety essentials
  • Level blocks
  • First aid kit
  • Warning triangle
  • Bulb and fuse kit
  • Fire extinguisher
  • Fire blanket
We also provide a free comprehensive handover to show you how everything works in your vehicle




Where can I park the motorhome or camp at night?


Please be considerate when parking the motorhome and remember that parking overnight at the side of the road is not permitted in England. Scotland however, allows wild-camping particularly in the Highlands and Islands.

It’s best to book campsites in advance, particularly in high season to avoid disappointment. We provide a Privilege Card for the Camping and Caravanning Club free with every hire, which gives you member rates at over 120 award winning UK and Northern Ireland campsites.

Where possible, hard standing pitches are the most desirable as they make parking easy. Check the facilities available with the campsite, and whether there is mains power. Also remember to ask what facilities are close to your pitch, such as a children’s play area.




Can I take the Motorhome abroad?


Due to the COVID-19 issue, we are currently unable to offer European hires. Sorry




Where can I leave my car whilst I'm away?


We offer secure parking at our storage depot which boasts 150 monitored CCTV cameras, high security fencing and immediate police response.




What if I accidentally damage the motorhome?


Keep calm – accidents happen, call our office and advise what damage has occurred we might be able to rectify it over the phone or if out of hours, text for minor damage or call our 24hr line where you will be given further instructions.

Do not accept any liability for any accident and take lots of pictures of the vehicles involved, people present and the general area. Once everyone and the vehicle is safe, remove the SD card from the dashcam as this will help you explain how the accident occurred and can prove the other drivers are at fault. Remember, failure to provide Blue Duck Campers with this SD card will render you totally liable for all costs associated with the accident or incident.

Once everyone is safe, please complete the accident form provided in the customer guide in the vehicle




Can I return the motorhome outside of normal opening hours?


Unfortunately this service is not currently available as there must be a Blue Duck Campers representative present at the hand over of the motorhome to process the check in.




Can you drink the water from the on board tank?


We would recommend that you use the onboard tank for washing, showering and the toilet flush rather than for drinking. We do sterilise the tank at regular intervals and it is generally filled on sites where drinking water is provided so should be fine but as we we cannot guarantee where the previous customer filled up we'd recommed you use the large fridge to carry bottled drinking water




Is insurance included in the hire fee?


We include conprehensive UK insurance for one driver with every hire. Additional drivers can be included for a small additional fee. We also strongly recommend that customers have their own travel insurance in case of personal injury, ill health or loss of personal possessions during a hire. EU hires have a small additional fee for the European road use insurance cover




How do I book a discounted campsite?


Unfortunately you can't book online using our privilege membership as we don't have a membership number to get the discount automatically applied so you'll need to phone the campsute directly and tell them you are a travelling in a privilege scheme vehicle, they'll then discount your booking on arrival when they see the Blue Duck. Alternatively, you can call the club office direct and book via them - 024 7647 5426




Can I use the motorhome at a festival or sporting event?


Yes you can but we limit the risk of damage by stipulating a maximum of 4 adults for any festival or event use. We also have an increased security bond due to the increased risk of damage at certain events, this will be calculated on an event by event basis but is generally £1500 (which you get back in full anyway so long as the vehicle is returned clean and undamaged)





© 2020 by Blue Duck Campers.

Blue Duck Campers

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